Shipping Policy

A Legal Disclaimer

Green World SA will at no time be liable for any damage, loss or liability of any nature whatsoever arising from the use or inability to use the site or the services or content provided from and through the site.

Green World SA makes no guarantee whatsoever, implied or otherwise, that the content, information and order process of the site are free from errors or omissions or that the service will be 100% uninterrupted and error-free.

Due to the nature of the products ordered, Green World SA will and cannot be held responsible for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on the site.

Green World SA reserves the right to cancel any order due to stock availability, pricing errors, or errors in arrangements made on the site or by the supplier. In such cases, we will contact the client to arrange for the cancellation of the order and to create an alternative order.

Green World SA is a multi-level marketing (MLM) company that offers a range of Chinese herbal supplements. We are not a hospital, and our products are not medication. Please consult with your doctor before taking any of our supplements. Green World SA will not be held responsible for any adverse effects or side effects that may occur.

Shipping Policy - The Basics

Currently, this service is only available in South Africa.

Delivery is not free and is based on a variable rate based on distance and location. The rate is automatically calculated in real-time on the Green World SA website and displayed to you before you confirm your order.

Delivery payment must accompany the payment for goods, and goods will only be shipped once payment for the goods and delivery have been received and have cleared.

Green World SA utilises a third-party courier service and has established a relationship of trust and mutual benefit with them. Green World SA, therefore, does not cater to special delivery requests with other parties, and all deliveries are affected by our chosen delivery services.

Goods are typically shipped within 48 hours of receiving the order, provided payment has been received and cleared. Green World SA will strive to meet these delivery times where possible but makes no guarantees. If it is expected that delivery will take longer than 48 hours due to, inter alia, an error or natural occurrence, you will be advised thereof telephonically or via email. Green World SA shall in no way be liable for any costs or expenses incurred due to damage or any delay in the delivery of the goods.

Green World SA only delivers to personal residences and businesses. It is the client's responsibility to ensure that someone is available to sign and take possession of the goods. Please note that Green World SA does NOT deliver to PO Boxes or post offices.

Failure to deliver does not count as grounds to cancel the order, and it is the responsibility of the client to be available when delivery occurs. All orders are accompanied by a tracking number for the clients’ convenience.

Green World SA reserves the right to charge an extra delivery fee if the client is unable to take possession of the goods at delivery and another delivery must be made.

It is the responsibility of the client to ensure that the full order has been delivered and to notify Green World SA in writing within 24 hours of any missing products on the delivered order.

It is also the responsibility of the client to ensure that the order is correct before signing for the order. Green World SA does not accept returns on erroneous orders once the goods have been delivered and the client must ensure that the goods received are the exact goods as ordered.

Green World SA must be notified in writing within 48 hours of any deliveries that have not been made and Green World SA takes no liability due to goods lost in transit after this time.

The client is responsible for arranging shipping insurance beforehand and Green World SA takes no responsibility for costs, damages, and loss incurred due to delivery.

Ordering

Availability of Goods:

There is no guarantee of the availability of any product displayed on the site. Due to the volatile nature of the industry, products may be withdrawn from the site at any time.

Products will only be released once payment has been received from the client and has cleared.

Backorders:

Should a product be out of stock at the time of order, the order will go on back order. Green World SA will take responsibility of shipping products to the client only if the original order was shipped in part.

Cancellation of orders due to no stock:

Should a client wish to cancel an order where there is no stock available and a back order is undesirable, Green World will absorb the Merchant Fee where applicable as a handling fee.